OUR CURRENT LEAD TIME FOR DELIVERIES IS UP TO 7 WORKING DAYS.
Our staff are working hard to fulfil all orders and we hope to deliver within this timescale however we think its only fair to manage expectations appropriately! At present, we have reduced the radius of our deliveries using our own vehicles to our local area. These deliveries will be made using a hi-ab or forklift and made to the nearest kerbside or hard standing. There is a flat fee of £30 ex VAT per delivery for the following areas:
PA1 - PA13
G1 - G5, G11 - G15, G20 - G23, G31 - G34, G40 - G46, G51 - G53, G60 - G62, G76 - G78 and G81
Deliveries to all other postcodes will be made using a pallet network and charged per item. The delivery price will be calculated at the checkout. Where possible, please avoid phoning the office to enquire about delivery charges as our we have reduced resources and office team are working hard to process orders. You can send an email to email@example.com or contact us through our Contact Form and we will respond as soon as we are able to.
We have been advised that the hauliers we work with have adapted their working practices to conform to government guidelines and we are assured of due diligence for each delivery.
Items will be delivered to the nearest kerbside, by an articulated lorry with a Tail Lift.
The following criteria applies to pallet network deliveries:
- The ground and road needs to be a flat, level and hard standing
- Pallets can sometimes be moved short distances over flat, smooth ground but cannot be moved up or down hill due to weight
- Delivery will be made to the kerbside. Special instructions are followed at the driver’s discretion although it should not be counted on and you should have plans in place to move the pallet yourself.
- The price quoted on our website assumes that the order is made in one delivery. If, for any reason the delivery cannot be made in one delivery, or not at all, all costs incurred (including additional charges if applicable) will be the responsibility of the customer
Tail Lift offload is different from our usual offload methods of using a hi-ab crane or a forklift. Please make sure you have provisions in place to move the products once delivered as the delivery will not be placed in your garden.
Please let us know of any access restrictions at time of order and if you have any queries please don't hesitate to get it touch. Our intention is to run our own vehicles as much as we can however we hope that our current delivery options for further afield will be welcome as a good alternative to not offering any deliveries at all.
Unfortunately some items will not be available for home delivery. This includes but is not limited to, fence materials, decking and small items normally purchased in store.